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Whether you need a quick answer over the phone, self-service guidance, or a qualified engineer on your doorstep — Spengil Solutions has a support option that fits your need and your budget.
Speak directly with one of our qualified engineers by phone or video call. We'll guide you through fault-finding steps, parameter checks, or software troubleshooting in real time. Remote connection to your PLC or HMI available where internet access exists.
Access our library of step-by-step troubleshooting guides, wiring diagrams, parameter checklists, and HMI navigation tutorials. Ideal for in-house maintenance teams who need a quick reference without waiting for an engineer.
A qualified Spengil Solutions engineer is dispatched to your location with the tools and spare parts needed to diagnose and resolve your issue on the spot. Available across Kampala and nationally with advance booking. Transport charges apply outside Kampala.
We aim to be transparent about our service costs. Here's a summary of how on-site support charges are calculated.
A flat on-site base fee of UGX 100,000 applies for all on-site visits within Kampala city limits. This covers travel and the first hour of technical work.
For sites outside Kampala, a transport charge of UGX 15,000 per km is added to the base fee. Distance is calculated from our Kampala office to your site.
Where the technician must remain on-site overnight (multi-day jobs or remote locations), accommodation is charged at UGX 80,000 per night. This is agreed in advance.
A monthly service plan (UGX 500,000/month) includes priority scheduling, discounted call-out rates, and regular system health check-ins. Ideal for high-uptime environments.
All on-site visits include a written service report documenting the fault found, actions taken, parts used, and recommendations for preventing recurrence.