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Industrial downtime can cost thousands of dollars per hour. Our diagnostic and troubleshooting team uses systematic fault-finding techniques, advanced testing equipment, and deep PLC/HMI expertise to identify root causes fast — and get your systems back online with minimal disruption.
Our engineers connect to your PLC, SCADA or HMI remotely to analyse fault logs, monitor I/O states, and identify the cause of alarms or incorrect behaviour — without the cost and delay of an on-site visit. Fast turnaround for software-level faults.
Connect & diagnose in minutesA scheduled on-site inspection of your entire automation system — checking wiring conditions, PLC battery status, VFD parameters, HMI functionality, network communication, sensor calibration and panel environmental conditions. Delivered as a detailed written report with recommendations.
Comprehensive written reportPrevent failures before they occur. Our maintenance plans include regular scheduled visits, proactive component replacement, firmware updates, backup of PLC programs, and systematic checking of critical systems — keeping your production running without interruption.
Monthly or quarterly plansWhen the plant goes down, speed is everything. Our emergency response team is available for rapid deployment — remote triage within the hour, on-site dispatch same day within Kampala. We carry common spare parts and testing equipment to resolve most faults on first visit.
Same-day on-site responseOur team has hands-on experience diagnosing and repairing faults across a wide range of industrial equipment and systems. If it has a control system, we can find the fault.
Report a FaultCall, WhatsApp or submit our online form. Describe the symptoms, any fault codes shown, and when the fault started.
Our engineer reviews the information and — where possible — connects remotely to your system to perform initial diagnosis within the hour.
Based on diagnosis: remote software fix applied immediately, or on-site technician dispatched with the correct parts and tools for same-day repair.